bat98 Privacy Policy —
Your Data, Handled with Care

This Privacy Policy ("Policy") describes how bat98 ("bat98", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("you", "your") who access or use the bat98 website at bat98.net and any associated services, applications, or features (collectively, the "Platform").

bat98 operates an online casino and sports betting platform designed specifically for players in Pakistan. Our Platform is available in English and processes all transactions in Pakistani Rupees (PKR). By registering a bat98 account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein.

This Policy should be read alongside bat98's Terms & Conditions, which govern your use of the Platform as a whole. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Policy shall take precedence.

For the purposes of this Privacy Policy, bat98 is the data controller — the entity responsible for determining how and why your personal data is collected and processed. bat98 operates the Platform at bat98.net and is accountable for all data processing activities described in this Policy.

If you have any questions about how bat98 processes your personal data, or if you wish to exercise any of your data rights, you can contact the bat98 data team through the support channels listed in Section 14 of this Policy.

bat98 collects personal data in the following categories. We collect only what is necessary to provide a secure, functional, and personalised experience on the Platform.

Data We Do Not Collect

bat98 does not collect full payment card numbers (PAN), card CVV codes, or online banking credentials. All payment transactions are processed via the respective payment providers — Easypaisa, JazzCash, and others — using their own secure systems. bat98 receives only transaction confirmation and reference data, not your payment credentials.

bat98 uses the personal data it collects for the following specific purposes:

• Account Management: To create, verify, and maintain your bat98 account, including processing your registration, authenticating your logins, and maintaining your PKR account balance.
• Transaction Processing: To process PKR deposits and withdrawals via supported methods including Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, and MCB Bank.
• Identity Verification & Fraud Prevention: To verify your identity (KYC), comply with applicable anti-money laundering requirements, detect and prevent fraud, and protect the integrity of the Platform.
• Platform Delivery & Improvement: To provide the bat98 casino, sports betting, jackpot slots, and other features; to personalise your experience; and to improve Platform performance based on aggregated usage data.
• Customer Support: To respond to your queries, resolve disputes, and provide 24/7 English-language support via Live Chat, WhatsApp, and Telegram.
• Responsible Gaming: To monitor gaming behaviour for indicators of problematic play, enforce self-exclusions and deposit limits set by users, and fulfil bat98's responsible gaming obligations.
• Legal Compliance: To comply with applicable legal obligations, including responding to lawful requests from relevant authorities.
• Marketing Communications: To send you information about bat98 promotions, bonuses, and features — but only where you have consented to receive such communications. You can opt out at any time via your account settings.

bat98 processes your personal data on one or more of the following legal bases, depending on the specific activity:

• Contractual Necessity: Processing required to deliver the services you have agreed to when registering a bat98 account — including account management, transaction processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws — including identity verification, anti-money laundering checks, and responses to lawful authority requests.
• Legitimate Interest: Processing carried out to protect the security and integrity of the Platform, prevent fraud, improve Platform performance, and conduct internal analytics — where such interests are not overridden by your rights.
• Consent: Processing carried out based on your freely given, specific, and informed consent — such as for marketing communications. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

bat98 does not sell, rent, or trade your personal data. We share your personal data only in the following limited circumstances:

• Payment Processors: bat98 shares necessary transaction data with payment service providers — including Easypaisa, JazzCash, SadaPay, Raast, and partner banks — solely for the purpose of processing your PKR deposits and withdrawals.
• Identity Verification Partners: bat98 may share identity documents with trusted KYC service providers for the purpose of verifying your identity and complying with applicable regulations.
• Technology & Infrastructure Providers: bat98 uses third-party technology providers for hosting, security, and analytics. These providers access personal data only as necessary to perform their contracted services and are bound by confidentiality obligations.
• Legal & Regulatory Authorities: bat98 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where legally required to do so by a valid lawful order.
• Business Transfers: In the event of a merger, acquisition, or sale of bat98 or its assets, your personal data may be transferred to the relevant successor entity. bat98 will notify affected users of any such transfer in advance where practicable.

bat98 uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience, and gather aggregated analytics data. Cookies are small text files placed on your device when you visit bat98.net.

Types of Cookies bat98 Uses

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged into your bat98 account. You cannot opt out of these cookies without affecting Platform functionality.
• Functional Cookies: Remember your preferences — such as your display language (English) and responsible gaming settings — to provide a personalised experience on your next visit.
• Analytics Cookies: Collect aggregated, anonymised data about how users interact with the bat98 Platform — such as which pages are visited most frequently — to help us improve the experience for Pakistani players.
• Security Cookies: Used to detect and prevent fraudulent login attempts and other security threats.

You can control cookie behaviour through your browser settings. Disabling cookies may affect certain Platform features. bat98 does not use third-party advertising cookies to track your activity across other websites.

bat98 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or loss. These measures include:

• SSL/TLS encryption for all data transmitted between your device and bat98's servers.
• Encrypted storage of sensitive personal data, including KYC documents and account credentials.
• Two-factor authentication (2FA) available for all bat98 accounts to protect against unauthorised login.
• Access controls that limit internal access to personal data to only those bat98 staff with a legitimate operational need.
• Automated fraud detection systems that monitor account activity for signs of compromise or abuse.
• Regular security assessments of Platform infrastructure.

No online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, bat98 will notify affected users as soon as reasonably practicable.

bat98 retains personal data for as long as necessary to fulfil the purposes described in this Policy, to maintain your active bat98 account, and to comply with applicable legal obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of your bat98 account and for a reasonable period thereafter to resolve any outstanding queries or disputes.
• KYC & Identity Documents: Retained for the period required by applicable anti-money laundering and identity verification regulations, which may extend beyond account closure.
• Transaction Records: PKR deposit and withdrawal records are retained for the period required by applicable financial regulations.
• Support Communications: Retained for a reasonable period to allow resolution of any follow-up queries or disputes.
• Marketing Preferences: Retained until you withdraw your consent or update your notification preferences.

When personal data is no longer required, bat98 will securely delete it or anonymise it so that it can no longer be associated with you as an individual. Anonymised or aggregated data may be retained indefinitely for Platform analytics purposes.

As a bat98 user in Pakistan, you have the following rights in relation to your personal data. To exercise any of these rights, contact bat98 support using the details in Section 14.

• Right to Access: You may request a copy of the personal data bat98 holds about you. bat98 will provide this within a reasonable timeframe.
• Right to Rectification: If any of the personal data bat98 holds about you is inaccurate or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that bat98 delete your personal data. Note that this right may be limited where bat98 is required to retain data for legal compliance reasons (e.g., KYC or financial records).
• Right to Restrict Processing: You may request that bat98 temporarily restrict the processing of your personal data in certain circumstances — for example, while a correction request is being resolved.
• Right to Withdraw Consent: Where bat98 processes your data based on your consent (e.g., for marketing), you may withdraw that consent at any time via your bat98 account settings or by contacting support.
• Right to Complain: If you believe bat98 has not handled your personal data appropriately, you have the right to raise a complaint with bat98's support team. bat98 is committed to resolving all privacy-related complaints promptly and fairly.

If you are a parent or guardian and believe that a minor in your care has registered a bat98 account or provided personal data to the Platform, please contact bat98 support immediately via Live Chat. bat98 takes all reports of underage usage seriously and will act promptly upon any credible notification.

bat98 employs age verification procedures at registration and may require documentary proof of age at any point. Please visit the bat98 Responsible Gaming page for more information on how we protect vulnerable users.

The bat98 Platform integrates with various third-party services to deliver its full functionality. These include:

• Payment Providers: Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, and MCB Bank — for processing PKR deposits and withdrawals. Each provider has its own privacy policy governing how it handles financial data.
• Game Providers: Third-party casino game studios and sports data providers whose platforms are accessed through bat98. These providers operate under their own data agreements with bat98.
• Infrastructure Providers: Cloud hosting, content delivery, and security services that support the bat98 Platform's technical operation.

bat98 is not responsible for the privacy practices of third-party services. bat98 selects third-party partners carefully and requires them to maintain appropriate data protection standards. However, we encourage all users to review the privacy policies of any third-party services they interact with in connection with their bat98 account.

bat98.net does not contain links to external third-party websites beyond the integrated service providers described above.

bat98 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, bat98 will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via in-account notification or email.

We encourage you to review this Policy periodically. Your continued use of the bat98 Platform following any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with an updated Policy, you should discontinue your use of bat98 and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or to bat98's data practices, please contact us through any of the following channels. Our support team operates 24/7 in English.

• Live Chat: Available directly within the bat98 Platform — the fastest way to reach our team for urgent privacy or account concerns.
• WhatsApp & Telegram: Accessible via links within your bat98 account dashboard.
• Email: [email protected] — for non-urgent privacy queries, data access requests, and data deletion requests. Please include "Privacy Request" in your message subject for faster routing.

bat98 aims to acknowledge all privacy-related requests within 5 business days and to provide a substantive response within 20 business days. Complex requests — such as full data access exports — may require additional time, and bat98 will inform you of any such delay at the time of acknowledgement.